Returns & Refunds

Last updated: October 4, 2026

Damaged, defective or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, we'll send a replacement or give you a full refund, including original shipping. You don't pay anything to fix our mistake.

Contact us within 30 days of delivery through our contact page with your order number and a photo or short video of the problem. In most cases you won't need to send the item back.

7-day change-of-mind returns

Changed your mind? You can return any item within 7 days of receiving it for a refund of the item price, as long as:

the item is unused and in its original packaging, with all accessories included;
you contact us within those 7 days so we can give you the correct return address (items sent back without contacting us can't be processed);
you send it back with a tracked shipping method.

For change-of-mind returns, return shipping is paid by you and original shipping costs are not refunded. Because our massagers touch skin and hair, items that have been used can't be accepted for change-of-mind returns.

How refunds work

Once your return arrives and is checked, we'll email you and refund your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it.

Cancellations

Want to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, the return terms above apply once you receive it.

Late or missing orders

If your order is delayed beyond the delivery estimate shown at checkout, we'll let you know and you can choose to keep waiting or cancel for a full refund. If tracking shows your parcel as lost, we'll resend it or refund you.